Terms & Conditions

By booking a service, requesting a quote, or using this website, you agree to these Terms & Conditions along with our Service Policies and Privacy Policy. If you do not agree, please do not use our services.

Gantry Prime Shine provides residential and commercial cleaning services — including deep cleaning, recurring house cleaning, move-in/move-out cleaning, vacation-rental turnovers, commercial cleaning, and post-construction cleaning — across New York City. Specific tasks included in each service are described when you book, and every clean can be customized.

Quotes are based on the scope of work — the size and condition of your space and the service requested — not on hours worked, unless an hourly arrangement is mutually agreed in writing. Quotes are provided upfront before you book.

A small deposit may be required to reserve your appointment slot. The deposit is applied toward your service total.

Cancellations, rescheduling, last-minute bookings, and service changes may be subject to the fees described in our Service Policies. By booking, you agree to those fees, including the cancellation fee charged if our team arrives and cannot access the property.

Full details are available on our Service Policies page.

Payment is due as agreed at the time of booking or upon completion of service, unless otherwise arranged. You are responsible for providing accurate billing and contact information.

Every clean is backed by our 100% Re-Clean Guarantee, subject to the terms of our 24-Hour Satisfaction Guarantee and Refund Policy. If a legitimate, sizable area is missed, notify us within 24 hours with photo evidence and we will return to correct it before any refund is considered.

To help us do our best work safely, please provide reasonable access to the property, ensure running water and electricity are available, secure any aggressive or highly anxious pets, and put away cash, jewelry, and irreplaceable valuables before we arrive.

Please let us know in advance of any hazards, fragile items, or areas requiring special care.

Gantry Prime Shine is fully insured, and every technician is vetted and trained. In the unlikely event of damage caused by our team, you must notify us within 24 hours with photo evidence so we can investigate and, where appropriate, arrange repair or reimbursement.

We are not responsible for pre-existing damage, normal wear, items that were already broken or improperly installed, or damage resulting from undisclosed hazards. Our total liability for any claim is limited to the amount paid for the service in question.

Our technicians are a valued part of our business. Clients agree not to directly hire or solicit any Gantry Prime Shine team member for private cleaning services outside of the company during their engagement with us and for 12 months afterward.

We reserve the right to decline or stop a service if conditions are unsafe, if there is a biohazard, pest infestation, or harassment, or if the scope differs materially from what was booked. In such cases, applicable fees may still apply.

These Terms are governed by the laws of the State of New York. Any dispute arising from our services will be handled in the courts located in Queens County, New York.

We may update these Terms from time to time. The version posted on this page at the time of your booking applies to that service. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact Gantry Prime Shine at (718) 550-2373 or info@gantryprimeshine.com. We are based in Long Island City, Queens, New York.